如何創造具影響力的Chemistry Call

Written By Jedidiah ‘Jedi’ Alex Koh, MCC (ICF Master Certified Coach) Jedi@coachingchangeslives.com Chemistry Calls(一般指與客戶的首次通話),是教練用來與潛在指引對象進行策略性指引環節的方式之一,協助框架整個指引流程。同時亦令教練在開始正式指引前,能更了解客戶對指引關係的準備程度和匹配度。定立一段成功指引關係的關鍵,是在開始的時候進行有效的Chemistry Calls,這有助雙方都設定合適的期望,令教練和客戶都明白預期的結果並有意願參與在指引過程之中。 Chemistry Calls的重點(根據通話時間而異)在於使客戶體驗到與教練的共鳴和連繫,並讓他們看到在過程中彼此是否適合對方。這類Chemistry Calls有時會被稱之為策略性指引環節,作用是為整個指引期設計出一個概括的計劃,包括整體的參與、每個指引環節的期望,以及在每個環節中預期客戶需要做的功課、負責的部分和所投放的承諾。 當你與潛在客戶開展一通Chemistry Call,要謹記指引並不是一門要教授的學科,而是一趟需要去體驗的旅程。很多教練常犯的錯誤就是向客戶說教及講解甚麼是指引、甚麼不是指引,而沒有直接指引對方,沒有令對方親身感受指引式的對答。 具影響力的Chemistry Calls會產生引人入勝的共鳴,令客戶說出:「我想有更多類似的對話」或「我想現在就立即開始指引」。這份體驗對客戶來說相當重要。這種對話並不是為了展示教練的能力,而是體現出指引過程本身的內在價值。一通具影響力的Chemistry Call會驅使客戶立即採取行動,投放承諾,負起責任和心懷期待。 要創造具影響力的Chemistry Call的要素如下: 疏理在這段指引關係中客戶對指引的準備程度和匹配度,協助客戶確認是否準備好投放承諾去獲取成功並辨識其匹配的指引風格和方式。 通過清楚地設立界線和期望預先框架好指引電話。這樣做可以令客戶了解指引環節的目的和要求。預先框架亦可以令雙方擁有共同願景和以共同創造的方式進行指引,以避免誤會產生。 以「一無所知」的心態去開始通話。很多時候,我們會因為對方所說的話和當前面對的問題而對人有預設立場,這會導致基本歸因謬誤,偏見和信念有機會妨礙成功的對話。客戶心裡也會帶著某些想法來到指引環節,重要的是在尚未達成交易前,好好處理那些顧慮和願望。 有無條件的正向關懷(Unconditional Positive Regard,UPR)。在Chemistry Call中建立信任和創造一個安全的空間是令客戶在過程中感到自在的關鍵。教練要在過程中表達出無條件的正向關懷,才能營造共識和連繫去深化參與度。 在對話中注入這些元素會令Chemistry Call更有效。然後,就可以把對話帶到另一個層次,根據下面三個不可或缺的步驟,去創造建基於道德和原則的Chemistry Calls: 連繫 Connect:與人,而不是與問題建立深入的連繫。連繫和信任是一個持續性的過程。教練的角色不只是發問問題,還會反映現況、分享見解、進行觀察和探詢。以啟發的方式來對話會使客戶感受到對方是同理和明白他們的。 創造Create:客戶是被創造出來的。幫助他們意識到及能框起手頭上真正的問題,可以使他們看到指引過程能助他們實現願景。 邀請Invite:邀請他們踏上共同創造和一起尋找解決辦法的旅程,可以使他們帶著強大的初心去創造他渴望的未來,朝著理想邁進。 Chemistry Calls是場重要的對話,它不只是為了成交客戶,同時是一場走心的對話。是關於在通話中的真實和真誠,是關於在精湛的指引過程中,兩個人携手創造改變。而在這指引程會成為重要的催化劑令客戶在他們生活中經歷突破。 Original Article in English referenced and translated from International Coaching Federation (ICF) Website.How to […]

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Coaching Starter Class

教練學入門班 Coaching Starter Class

透過此課程,你會…

了解何謂「教練」(Coach)
深入認識8大教練核心能力模型
應用8大核心能力時的貼士及要點
釐清專業教練關係中的角色
了解達到專業教練的資格
學習如何啟發客戶發揮出最大的個人與專業潛能。

由大師級教練Jedi (ICF MCC) 教授
及資深專業教練Ernest Ng (ICF PCC) 引導.

課程上架日期:
2022年5月23日
每星期推出一課

立即報名:
https://bit.ly/3uIjxKN

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CCPC info session

ICF Certified Coach Online Info Session

🤔甚麼是教練?
🤔為甚麼成為教練能幫助我們擁有更好的人際關係?
🤔如何通過成為教練達到助人自助?
🤔怎樣考取國際認證的教練資格?
🤔教練認證課程具體的內容及安排是甚麼?
由ICF大師級教練Jedidiah為你親身介紹教練學, 及解答你心目中的疑難!!
👇🏼請即報名參加免費的線上資訊講座👇🏼
講者: Jedidiah Alex Koh (ICF MCC)
日期: 2022年2月8日(星期二)
時間: 9:30 PM – 10:30 PM
活動平台: Zoom
語言: 英文, 並有廣東話翻譯
報名連結: https://bit.ly/3fLbW5X
查詢: wa.me/85294496128

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你不能不懂的溝通原則: 清淨說話技巧 (Clean Language)

想變得更有說服力?
想開會溝通更有效率?
想減少訊息傳遞的誤會?
想讓別人感覺你更易相處對話?

在這線上講座,Jedidiah Alex與你分享:
1) 你可能沒有聽過的溝通法則
2) 如何在工作及生活上應用清淨說話技巧
3) 持續提升溝通力的小貼士

日期: 2021年10月11日(一)
時間:(GMT+8) 9:00 PM – 10:30PM
講者:Mr. Jedidiah Alex Koh, ICF MCC
語言:English 英語 及 廣東話翻譯
報名:https://bit.ly/3zkl2hD
查詢:wa.me/85294496128

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It is approved by the International Coaching Federation (ICF) for 70 hours of Approved Coach Specific Training Hours (ACSTH).

Instructor: JEDIDIAH ALEX KOH, ICF MCC
Program Host: Coaching Changes Lives
Program Organiser: HLA
Class Schedule: 8, 9, 16, 23 Jan 2022
Language: English with Cantonese translation

Enquiry: WhatsApp wa.me/85294496128

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The Mastery in Coaching Certification Program (MIC) is for individuals looking to be professionally certified as coaches to learn the coaching competencies and techniques to improve their work and life.

It is approved by the International Coaching Federation (ICF) for 70 hours of Approved Coach Specific Training Hours (ACSTH).

Instructor: JEDIDIAH ALEX KOH, ICF MCC
Program Host: Coaching Changes Lives
Program Organiser: HKPCC
Class commencement date: 3 Aug 2021
Language: English

Enquiry
WhatsApp: wa.me/85294496128

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教練之心

在這個工作坊裡,大師級教練 Jedidiah Alex Koh 會透過「教練の心」
– 讓說話能夠說到心坎裡
– 在溝通時獲得正能量
– 充滿可能性和創造力
– 解放潛藏在心裡的能量

不論你是老闆、組織領袖、家長、還是教練,都歡迎你和 Jedidiah 一起探索「教練の心」

Event Host: HLA – Humanistic Leadership Academy
Speaker: Mr. JEDIDIAH ALEX KOH (ICF MCC)
Date: Wed, 16 Jun 2021
Time: 9:00PM – 10:30PM
Language: English
Register: https://bit.ly/3tJvSLl
Enquiry: wa.me/85294496128

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Free Online Workshop
The Heart of Coaching 教練之本

What is The Heart of Coaching? It is about conversation speak to the heart and finding yourself in the coaching process.
什麼是教練之本”心”? 就是能夠把話說到心裡去,同時找回你自己的一個教練歷程。

Event Host: HLA – Humanistic Leadership Academy
Speaker: Mr. JEDIDIAH ALEX KOH (ICF MCC)
Date: Wed, 16 Jun 2021
Time: 9:00PM – 10:30PM
Language: English
Register: https://bit.ly/3tJvSLl
Enquiry: wa.me/85294496128

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